Question 1

How do I know what size ring or bracelet to order?

Accepted Answer

Finding the right fit matters. For rings, you can measure the inside diameter of a ring you already own or visit a local jeweler for the most accurate size. At home, a great option is the free Ring Sizer by Jason Withers app (also available on Android), which lets you place a ring on your screen to determine the correct size.

Prefer a physical method? You can also use our printable ring sizing guide (PDF) to measure your finger at home—just be sure to print it at 100% scale.

For bracelets, wrap a soft measuring tape around your wrist and add about half an inch for comfort. Each product page includes additional sizing tips. If you’re still unsure, feel free to contact us—we’re happy to help you find your perfect fit.

Question 2

Will my jewelry look exactly like the photo?

Accepted Answer

If the item is one-of-a-kind, the piece you see is the exact one you’ll receive. However, for designs where we have multiple pieces in stock—especially those made with natural stones like turquoise—your jewelry may vary slightly in color, pattern, or matrix from the photo.

That’s because each stone is unique, and no two are ever exactly alike. We hand-select every stone to ensure it captures the same essence, shape, and feel as the original. So while your piece may not be identical, it will still reflect the design and spirit you fell in love with.

Question 3

What is your return policy for handmade jewelry?

Accepted Answer

We want you to love your piece—and we’re here to make things right if something isn’t quite as expected. If your jewelry arrives damaged or faulty, we’ll gladly replace it or offer a refund once it’s returned.

We also accept returns within 10 days of delivery if you’re not satisfied, as long as the item is returned in its original (or near-original) condition. Please note that custom or final sale items are not eligible for return.

To begin a return, contact us as soon as possible to request an approved return number. Returns without approval may not be accepted, and customers are responsible for return shipping unless otherwise agreed upon. Refunds and replacements are issued at our discretion, but we’re always committed to making sure you’re happy with what you receive.

Question 4

Do you accept custom jewelry orders?

Accepted Answer

Currently, we do not accept custom orders unless a specific product listing indicates otherwise. If a piece is marked as customizable, it will be clearly noted in the description. Custom items are final sale and cannot be returned or exchanged.

Please ensure that all customization details are accurate before placing your order. Any errors due to incorrect information provided by the customer are not eligible for return. Of course, if there’s an issue due to our own error, we’ll make it right.

Question 5

How long does it take to receive my handmade jewelry?

Accepted Answer

We ship all in-stock items within three business days. Orders are sent insured and trackable, using the shipping method selected at checkout. Delivery times depend on your location and the shipping option you choose, but we always make sure your jewelry is packed with care and on its way quickly.

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Frequently asked questions

How do I know what size ring or bracelet to order?

Will my jewelry look exactly like the photo?

What is your return policy for handmade jewelry?

Do you accept custom jewelry orders?

How long does it take to receive my handmade jewelry?